Refund policy

We want every MYSHA order to reach you in perfect condition. Please read the following terms before requesting a cancellation, return, replacement or refund.

Order Cancellation

Orders may be cancelled before they are dispatched.

To request cancellation, contact us immediately at:

Email: indobioorganics@gmail.com
Phone: +91 996 712 3523

Once an order has been packed or handed over to the courier partner, cancellation may not be possible.

If a prepaid order is successfully cancelled before dispatch, the refund will be initiated to the original payment method.

Returns for Change of Mind

Perfumes are personal-use products. For hygiene, safety and product-integrity reasons, opened, sprayed, used or tampered products cannot be returned due to:

  • Change of mind
  • Personal fragrance preference
  • Not liking the fragrance
  • Variation in fragrance perception
  • Longevity or projection expectations
  • Accidental ordering of the wrong fragrance

An unopened and unused product may be considered for return only when:

  • The product seal and original packaging are intact
  • The product has not been sprayed, used or damaged
  • The return request is raised within 7 days of delivery
  • The product is returned with the invoice, accessories and promotional items

Approval will remain subject to verification by our team.

Eligible Replacement or Refund Cases

A replacement or refund may be provided if:

  • An incorrect product was delivered
  • The product was damaged during transit
  • The bottle arrived broken or leaking
  • The product had a manufacturing defect
  • The received product was materially different from the product ordered

These conditions are subject to applicable consumer law, under which defective, deficient, spurious or incorrectly described goods cannot simply be excluded from redressal through a website policy.

Reporting a Problem

Any damage, leakage, incorrect item or manufacturing-defect claim must be reported within 48 hours of delivery.

Please share:

  • Order number
  • Registered phone number
  • Photographs of the outer package
  • Photographs of the product and label
  • An unboxing video, where available
  • A brief explanation of the issue

Do not discard the packaging until the claim has been resolved.

Items Not Eligible for Return

A return or replacement will generally not be accepted when:

  • The perfume has been opened, sprayed or used
  • The seal, label or packaging has been removed or damaged
  • The product was damaged after delivery
  • The request was submitted outside the stated period
  • The fragrance is being returned only because of personal preference
  • The product was purchased from an unauthorised third-party seller
  • The returned item does not match the original product supplied

Return Shipping

If the return is approved because the wrong, damaged or defective product was supplied, return shipping will be arranged or reimbursed by MYSHA.

For an approved unopened-product return that is not caused by an error from our side, return shipping charges may be deducted from the refund.

Replacement

Approved replacements are subject to stock availability.

If the same product is unavailable, the customer may be offered:

  • Another product of equivalent value
  • Store credit
  • A refund to the original payment method

Refund Timeline

After an approved returned product is received and inspected, customers will be informed whether the refund has been accepted.

Approved refunds will generally be initiated within 5–7 business days. Depending on the bank, payment gateway or card issuer, it may take additional time for the amount to appear in the customer’s account.

Original shipping charges, COD charges and return shipping charges may be non-refundable unless the return was caused by an error from our side or required by applicable law.

Cash-on-Delivery Refunds

Approved refunds for Cash-on-Delivery orders may be processed through bank transfer, UPI or another available electronic payment method.

The customer may be required to provide accurate payment details for processing the refund.

Contact

Email: indobioorganics@gmail.com
Phone: +91 996 712 3523