At MYSHA, operated by Indo Bio Organics, we aim to process and deliver every order safely and within the estimated timeline.
Orders are generally processed within 1–2 business days after successful order confirmation.
Orders placed on Sundays, public holidays or during promotional periods may require additional processing time.
Once the order is dispatched, customers will receive tracking details through email, SMS or WhatsApp on the contact information provided while placing the order.
Estimated delivery timelines after dispatch are:
Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, operational disruptions, incorrect addresses or events beyond our reasonable control.
Shipping charges, where applicable, will be displayed at checkout before payment.
Free shipping may be offered above a specified order value or during selected promotional periods.
Customers are responsible for entering the correct delivery address, PIN code and mobile number while placing the order.
Please contact us immediately in case any correction is required. Address changes may not be possible once an order has been dispatched.
MYSHA will not be responsible for delivery delays or non-delivery caused by incomplete or incorrect customer information.
Our courier partner may make multiple delivery attempts. Customers are requested to remain available on the registered mobile number.
If an order is returned to us due to repeated unsuccessful delivery attempts, an incorrect address or refusal to accept the parcel, additional shipping charges may apply for reshipment.
Please do not accept a parcel that appears visibly opened, damaged or tampered with.
In case damage is noticed after opening the parcel, contact us within 48 hours of delivery with:
These details will help us verify and resolve the issue quickly.
If an order has not been delivered within the expected timeline, contact us at indobioorganics@gmail.com or call +91 996 712 3523.
We will coordinate with the courier partner and provide an update. If a shipment is confirmed as lost, we may arrange a replacement or refund, depending on product availability and the payment method used.
For shipping-related assistance:
Email: indobioorganics@gmail.com
Phone: +91 996 712 3523
